Dental administrator/RDA

Location: Portable dental hygiene clinic, various locations with partnering organizations/facilities

Job Type: Full Time

Company: Nation’s Dental

Hiring Manager: Denise Kokaram

Are you looking for a new challenge? This may be the new adventure for you! We are currently hiring an exceptional dental administrator/RDA to join our new, innovative portable dental hygiene team. The successful candidate will have a passion for being of service, and building strong culturally safe, patient-centered relationships that contribute to increasing the oral health of their community. As a dental administrator/RDA with our team, you will have the opportunity to work with other like-minded teammates in a new learning health system organization.

Position Hours/Days:

Full-time position, M-F 8:00am-4:30pm, some evenings and weekends may be required with advanced notice

Job Overview:

The dental administrator/RDA will be working with a team of dental hygienists to deliver portable dental hygiene services to priority populations in Calgary. These locations include (and are not all inclusive of) partnerships with local schools, seniors’ homes, veterans, First Nations communities, organizations serving newcomers and those experiencing homelessness.

Responsibilities and Duties:

Perform administrative tasks to enable delivery of dental hygiene services to patients
Administrative tasks including scheduling, invoices, billing, insurance claim submissions, etc
Greet patients upon arrival and update their personal and medical information
Answer phone calls professionally
Communicating with patients and parents/guardians/caregivers regarding services needed and rendered
Stewardship of Nation’s Dental partners, organizations, and patient relationships
Manage the day-to-day clinic schedule of the dental hygiene practice
Treatment coordination using Curve software, phone, email, and text messages
Respond efficiently to patient needs and inquires, and work towards improving the overall patient experience
Ensure each patient understands their treatment options, insurance coverage and benefits plans
Equipment reprocessing, as required
Transporting and setting up portable dental hygiene clinics with the dental hygiene team
Clinical RDA duties within scope of practice on occasion
Other day to day duties as assigned

Qualifications:

A valid Alberta driver’s license
Preferably 2 years experience in dental office administration
Proficiency in written and spoken English, other languages an asset
Proficient computer skills particularly Microsoft outlook, One Drive, Word, and Excel
Certification in Dental Assisting an asset
Experience with Curve Software an asset (training provided)
Experience working with priority populations and/or public health an asset

What’s Required:

Leadership, Independence and Teamwork: This role requires an independent thinker with leadership skills, who is extremely self-motivated and self-directed. This individual should value and flourish within a small team environment.

Culturally competent skills: The successful candidate should exhibit flexibility, and be comfortable working with diverse, priority populations in a variety of settings. Experience with children and youth is an asset.

Own Transportation: This position is for a portable dental hygiene clinic. A valid Alberta driver’s license and personal vehicle is required as the worksite will vary daily.

Physical fitness: Please note, as a portable dental hygiene clinic, ability to lift equipment up to 50lbs is required.

Assets, and not required: Cultural Safety Training, additional languages, and Curve Dental software experience

To apply email denise.kokaram@nationsdental.ca